Tacto

Use case

A knowledge base customers actually use.

A branded, searchable help center on your own domain — built from real captures.

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Most knowledge bases are a graveyard of stale articles nobody can find. Tacto builds one from the work itself: capture a process once, and the guide is ready to publish to a branded, searchable help center on your own domain — where customers land before they ever open a ticket.

The problem

  • Articles are walls of text with screenshots that went stale two releases ago.
  • Customers can't find the answer, so they file a ticket anyway.
  • There's no data on which articles resolve the question and which waste everyone's time.

How Tacto helps

Built for exactly this.

Searchable and self-serve

Every guide lands in a searchable help center customers reach first, so the answer is found before a ticket is filed.

Branded, on your domain

Host the knowledge base on your own domain with your branding — no Tacto watermark, fully yours on paid plans.

See what resolves

Completion and drop-off analytics per article show which answers land, so you improve the ones that matter.

What changes

The outcome.

  • Deflect the repetitive questions with answers customers can find.
  • Keep every article's screenshots current by re-recording, not rewriting.
  • Invest in the articles the data says are doing the work.

FAQ

Good to know.

Yes. On paid plans you publish to a branded help center on your own domain, with Tacto branding removed.

More use cases

Employee onboardingCustomer supportSOPs & documentationProduct marketingIT & helpdeskTrainingProcess documentationUser onboarding

Stop explaining the same thing twice.

Record it once with Tacto. Hand over a guide that answers for you — forever.

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