Will customers see a Tacto watermark?

On paid plans you remove Tacto branding entirely and host on your own domain, so the help center is fully yours.

Can I tell which guides deflect the most tickets?

Analytics show views, completion, and drop-off per guide, so you can see which answers are doing the work.

Use case

Answer “how do I…?” before it's a ticket.

Resolve the question with a guide that does the explaining for you.

Support teams answer the same handful of questions thousands of times. Tacto turns each of those answers into a guide once, so the next customer self-serves and your team spends its time on the problems that actually need a human.

The problem

Agents retype the same step-by-step answer over and over.
Screenshots in the help center are outdated and confusing.
There's no data on which articles actually resolve the question.

How Tacto helps

Built for exactly this.

A searchable help center

Publish guides to a branded, searchable knowledge base your customers reach before they ever open a ticket.

Drop-in reply answers

Paste a guide link into any ticket. The customer gets a clear, clickable walkthrough instead of a wall of text.

See what resolves

Completion and drop-off analytics show which guides land and which need work — so you improve the ones that matter.

What changes

The outcome.

Deflect the repetitive tickets that don't need a human.
Cut resolution time with answers customers can follow themselves.
Keep every screenshot current without a rewrite.

FAQ

Good to know.

Yes. Guides embed anywhere with an iframe, so they live inside Zendesk, Intercom, your docs, or your product UI.

More use cases

Employee onboarding SOPs & documentation Product marketing IT & helpdesk Training

Stop explaining the same thing twice.

Record it once with Tacto. Hand over a guide that answers for you — forever.

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